Get in Touch
We'd love to hear from you
Have a question, complaint, or partnership idea? Our team responds to every message personally — no bots, no auto-replies.
< 2h
Average response time
Contact Information
Email Us
hellotrivasta@gmail.com
For general enquiries & support
For general enquiries & support
Live Support
Available on the platform
Open support chat →
Open support chat →
Frequently Asked
How do I request a refund?
Go to Dashboard → Bookings → select your booking → click "Request Refund". Refunds are processed within 5–7 business days to your original payment method.
How do I become a listed agency?
Register an account and select "I am a travel agency" during signup. After basic verification, your profile goes live within 24 hours.
Is my payment secure?
Yes. All payments are processed via Razorpay — a PCI DSS compliant payment gateway. We never store your card details.
How do I report a fraudulent agency?
Open a support ticket from your dashboard and select "Agency Complaint". Our team reviews all complaints within 2 hours and takes immediate action.
Can I cancel a booking?
Cancellation depends on the agency's policy. Contact the agency directly through the chat room, or raise a support ticket if they are unresponsive.